General Information

The Young Centre's Box Office is open Tuesday to Saturday from 1:00pm to 8:00pm at 50 Tank House Lane, in the Distillery District. 

You can reach us by phone at 416.866.8666 / 1.888.898.1188 and by email at boxoffice@youngcentre.ca. If you call or email when the box office is closed, please leave us a voice mail message and a Patron Services Representative will be happy to respond as soon as they open.

For performances on days when the box office is closed, tickets can be picked up from the Will Call desk in the Atrium one hour before curtain. 

Terms & Conditions

Single tickets are final sale, the Young Centre cannot issue refunds. Tickets can be exchanged for a different performance within the same production for a fee of $10 per tickets, subject to availability and with 24 hours notice.

Each ticket includes a Facility Fee of $2.50 + HST.

There is a $2.00 fee for mailing tickets via Canada Post (Subscription Packages are exempt).

Each Student ticket purchased must be used by a student with valid student I.D.

The Young Centre reserves the right to refuse admission without refund and expel from the premises any person whose presence or conduct it deems objectionable.

The Young Centre reserves the right to provide alternative seats to those specified on the ticket.

All programs and artists are subject to change without notice.

All ticket pricing is subject to change.

If your tickets are lost we will gladly arrange for a replacement. Simply bring Photo ID and the credit card used to purchase the tickets to the Box Office at least 30 minutes prior to your performance.

Ticket & Theatre Policies

Rush Ticket Policy

Rush tickets are available for some productions. Soulpepper rush tickets are available to purchase at the Young Centre Box Office, 60 minutes prior to the performance. Subject to availability.

George Brown same day rush tickets are available in person at the Young Centre Box Office when it opens at 1pm on the day of the performance.

Group Discounts

Group discounts are available for some productions with a group of 12 or more. Please call the Box Office at 416.866.8666 for details.

Ticket Pickup

Please pick up your tickets at least 20 minutes prior to your performance, to give ample time to find parking, check your coat, and enjoy a beverage or snack in the Young Centre Atrium.

You will be required to provide proof of student or senior eligibility when you pick up your tickets. Not all productions offer discounts at these levels.

Latecomers

Latecomers will not be seated until there is a suitable break in the program and, for some performances, may not be admitted.

Recording & Electronic Devices

The use of cameras, video cameras or sound-recording devices of any kind is prohibited. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images and may be asked to leave. No refunds will be issued.

As a courtesy to performers and other patrons, please set pagers, cellular phones and PDAs to silent. If a patron has an emergency and must be contacted during a performance, he or she should contact Patron Services for assistance before the performance.

Ticket Service Charges

All tickets purchased through the Young Centre are subject to a Service Charge of $4.00 (plus HST). In most cases, this fee is included in the price of your ticket.

Ticket Exchanges

If you need to exchange your tickets, please call the Box Office at least 24 hours in advance of your performance date. Tickets can be exchanged for an alternative performance within the same production for a fee of $10 per ticket, subject to availability.

Facility Fee

Each ticket includes a Facility Fee (plus HST).

Scent Free Policy

In consideration of patrons with allergies and/or multiple chemical sensitivities, we urge you to refrain from using scented personal products when attending our performances.

Child Policy

We welcome children who are old enough to enjoy our performances. All children (aged 2 and older) attending a performance at the Young Centre must have a ticket and must be seated beside the accompanying adult.  A child must be able to sit quietly and not disrupt the performance and other patrons. Some of our productions are not suitable for children, prior to purchasing your tickets, please ask the box office about age appropriateness, particularly for children under 12. Children who are unable to sit quietly, and the adult(s) accompanying them, will be asked by an usher to leave the theatre without refund of the ticket purchase.

Babes in arms will not be admitted into the theatre.