General Information

The Young Centre's Box Office is open Tuesday to Saturday from 1:00pm to 8:00pm at 50 Tank House Lane, in the Distillery District. 

During the summer, the Box Office will open at 12pm for Sunday performances and remain open until 1/2 hour after the final performance has begun. 

You can reach us by phone at 416.866.8666 / 1.888.898.1188 and by email at boxoffice@youngcentre.ca. If you call or email when the box office is closed, please leave us a voice mail message and a Patron Services Representative will be happy to respond as soon as they open.

For performances on days when the box office is closed, tickets can be picked up from the Will Call desk in the Atrium one hour before curtain.

Terms & Conditions

Soulpepper Theatre Company

Single tickets are final sale, the Young Centre cannot issue refunds. Tickets can be exchanged for a different performance within the same production for a fee of $10 per tickets, subject to availability and with 24 hours notice.

Please note that all single ticket and subscription prices include a facility fee of $3.75 (+HST) and up to $5.00 (+HST) service charge.

There is a $2.00 fee for mailing tickets via Canada Post (Subscription Packages are exempt).

Each Student ticket purchased must be used by a student with valid student I.D.

If you need to exchange your tickets, please call the Box Office at least 24 hours in advance of your performance date. Tickets can be exchanged for an alternative performance within the same production for a fee of $10 per ticket, subject to availability.

The Young Centre reserves the right to refuse admission without refund and expel from the premises any person whose presence or conduct it deems objectionable.

The Young Centre reserves the right to provide alternative seats to those specified on the ticket.

All programs and artists are subject to change without notice.

All ticket pricing is subject to change.

If your tickets are lost we will gladly arrange for a replacement. Simply bring Photo ID and the credit card used to purchase the tickets to the Box Office at least 30 minutes prior to your performance.

Ticket & Theatre Policies

Rush Ticket Policy

Rush tickets are available for some productions. Soulpepper and George Brown rush tickets are available to purchase at the Young Centre Box Office, 60 minutes prior to the performance. Subject to availability.

Group Discounts

Group discounts are available for some productions with a group of 10 or more. Please call the Box Office at 416.866.8666 for details.

Ticket Pickup

Please pick up your tickets at least 30 minutes prior to your performance, to give ample time to find parking, check your coat, and enjoy a beverage or snack in the Young Centre Atrium.

You will be required to provide proof of student or senior eligibility when you pick up your tickets. Acceptable forms of ID include driver's license, provincial identity card, passport, and international student identity card. Not all productions offer discounts at these levels. 

Latecomers

Latecomers will not be seated until there is a suitable break in the program and, for some performances, may not be admitted.

Recording & Electronic Devices

The use of cameras, video cameras or sound-recording devices of any kind is prohibited. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images and may be asked to leave. No refunds will be issued.

As a courtesy to performers and other patrons, please set pagers, cellular phones and PDAs to silent. If a patron has an emergency and must be contacted during a performance, he or she should contact Patron Services for assistance before the performance.

Patron Conduct

The Young Centre for the Performing Arts seeks continually to provide a welcoming and comfortable environment for everyone, and pledges to treat all visitors with the utmost respect and dignity. We ask that visitors reciprocate the same in their treatment of our employees, artists, volunteers and other guests.  

With this in mind, discrimination or harassment of any kind, whether based on race, colour, national origin, religion, creed, gender identity, age, physical, mental or developmental disability, marital status, sexual orientation, political ideology or any other reason, will not be tolerated.

The Young Centre reserves the right to expel from the premises, any person who demonstrates violent, discriminatory, or harassing language and/or behavior; and to refuse admission to anyone who has violated these conditions during previous visits.

Children Attending Shows at the Young Centre 

The musical PETER PAN, is deemed appropriate for ages 3 and up. 

TWEET TWEET is recomended for ages 0-6.

All other shows currently being presented at the Young Centre contain mature subject matter, viewer discretion is advised.

All people entering a theatre must have a ticket, regardless of age. If your child is under 24 months, please pick up a babe in arms ticket from the Will Call desk, or the Box Office. 

Please note that children under the age of 15 will not be admitted into the hall without an adult in attendance.